Shipping & Returns Policy

Last updated: April 7th, 2026

1. Overview

This Shipping Policy explains how orders from MB Hicks are processed and delivered.

All products are made to order and fulfilled through our print-on-demand partner, Printful.

2. Order Processing Time

Each item is custom-made after your order is placed.

  • Processing time typically takes 2–7 business days

  • Orders are not processed on weekends or holidays

  • During high-volume periods, processing times may be slightly longer

Once your order is fulfilled, it will be shipped.

3. Shipping Times & Rates

Shipping times vary depending on your location and selected shipping method.

Estimated delivery times:

  • United States: 3–7 business days

  • International: 7–21 business days

Shipping costs are calculated at checkout based on your location and order size.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

5. Shipping Locations

We currently ship to most countries worldwide.

However, some locations may be unavailable due to carrier restrictions or Printful limitations.

6. Incorrect Addresses

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages

  • Reshipping may require an additional fee

If you notice an error, contact us immediately at slalomllama@gmail.com

7. Returns & Exchanges

Because all products are made to order, we do not accept returns or exchanges for:

  • Buyer’s remorse

  • Incorrect size selection

  • Change of mind

Exceptions

We will replace or refund items if:

  • The item is damaged

  • There is a manufacturing defect

  • You received the wrong item

Requests must be submitted within 14 days of delivery.

8. Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the hands of the carrier.

We are not responsible for:

  • Lost or stolen packages marked as delivered

  • Carrier delays due to weather, customs, or other factors

If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.

9. Damaged Items

If your order arrives damaged, please contact us within 14 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item and packaging

We will arrange a replacement or refund if the issue is confirmed.

10. International Shipping & Customs

International orders may be subject to customs fees, duties, or taxes.

  • These charges are the responsibility of the customer

  • We are not responsible for delays caused by customs processing

11. Split Shipments

Because our products are fulfilled on demand, items in the same order may be shipped separately.

You will receive tracking information for each shipment.

12. Contact Us

For any shipping-related questions, please contact:

MB Hicks
SlalomLlama[at]gmail.com
Washington, USA